The Missing Link: California's Failure to Include Families in Person-Centered Care Education
California has made significant investments in person-centered care, allocating substantial funding to train providers and agencies in this transformative approach that prioritizes individual preferences, choices, and quality of life. Yet there's a glaring oversight in this well-intentioned effort: the families who provide daily care and maintain 24/7 responsibility for their loved ones are being left out of the education process.
The Provider-Focused Approach
State funding flows generously toward professional development programs, training workshops, and certification courses for service providers. Agencies receive resources to restructure their programs around person-centered principles. Care coordinators attend seminars on implementing individualized planning processes. This professional education infrastructure is robust and comprehensive.
But person-centered care isn't just a professional methodology—it's a philosophy that should permeate every aspect of an individual's life, including the family relationships that often form the foundation of their support network.
The Family Reality
Families face a unique challenge. Even when their adult children reside in residential care facilities, parents and siblings often remain the primary advocates, decision-makers, and emotional anchors. They navigate complex medical systems, attend care planning meetings, and make countless daily decisions that impact their loved one's wellbeing. They carry the weight of 24/7 responsibility, even when they're not providing direct physical care.
These families desperately need to understand what person-centered care truly means—not just as a buzzword or policy requirement, but as a practical framework for honoring their child's autonomy while balancing health and safety considerations. They need tools to advocate effectively for their loved one's preferences and to collaborate meaningfully with professional care teams.
The Knowledge Gap
Without family education, person-centered care remains incomplete. When families don't understand the principles, they may inadvertently undermine person-centered goals. They might prioritize safety over choice, or fail to recognize opportunities for their loved one to exercise meaningful control over their daily experience. Conversely, they might struggle to communicate their child's unique needs and preferences to care providers who claim to be person-centered but lack deep understanding of the individual.
This knowledge gap creates friction between families and providers, reduces the effectiveness of person-centered planning, and ultimately shortchanges the individuals who should be at the center of their own care.
The Cost of Exclusion
California's investment in provider training will yield limited returns if families—often the most consistent and committed members of the care team—remain uninformed about person-centered principles. The state is essentially funding half a conversation.
The result is a system where professionals speak the language of person-centered care while families operate from a different framework entirely. Care planning meetings become exercises in translation rather than collaboration. Individual preferences get lost in the gap between professional knowledge and family understanding.
A Call for Inclusion
True person-centered care requires a coordinated approach that includes all stakeholders. California must expand its educational investments to reach families directly. This means funding workshops designed specifically for parents and siblings, creating accessible resources that explain person-centered principles in practical terms, and supporting family advocacy organizations that can provide peer-to-peer education.
Families need to understand that person-centered care doesn't mean abandoning their protective instincts or ignoring legitimate safety concerns. Instead, it means finding ways to honor their loved one's choices and preferences within a framework of necessary supports. It means recognizing their child as the expert on their own experience while acknowledging the family's continued role as advocates and supporters.
Moving Forward
The path forward requires recognizing families as partners in the person-centered care revolution, not obstacles to it. California's investment in this approach will only reach its full potential when every stakeholder—professional and family alike—understands and embraces the principles that put individuals at the center of their own lives.
Our most vulnerable citizens deserve nothing less than a coordinated effort that includes everyone who cares about their wellbeing. It's time to close the gap and ensure that person-centered care truly means person-centered—with families equipped to be full partners in that vision.